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Is India a good destination to outsource to?
In recent years India has emerged as one of the most favored destinations
for outsourcing because it provides the following sustainable advantages:
- Large English speaking population
- Talent arbitrage
- Cost arbitrage
India has also gained recognition in the last 10 years as a stable and
well managed economic powerhouse:
- Healthy foreign exchange reserves and export earnings
- Improving fiscal deficit
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Will outsourcing with Flexi Resources mean I lose
control over my processes?
Flexi Resources consider itself to be a strategic extension of your organization's
capacity. Hence we work the way you work. Our relationships are characterized
by our willingness to be flexible. We provide you with long term visibility
in every aspect of our relationship, which allows you to retain control
over your outsourced processes
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Does Flexi Resources attract and retain high quality
people?
Flexi Resources possesses the ability to attract and retain best in breed
talent. We have a highly selective hiring policy at all levels, which
ensure consistency in quality of our human resources.
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Does Flexi Resources possess the ability to understand
my business in order to outsource effectively?
Flexi Resources has a demonstrated edge in being able to understand our
client's business and their requirements better. Strong process mapping
together with documentation of well defined rules and process interfaces
has proved to seamlessly integrate outsourced projects of our clients.
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Will outsourcing be cost effective/ justified in the
long term?
Flexi Resources believes in providing clients with benefits, which go
well beyond initial labor cost arbitrage. We commit to quantifiable year
on year benefits to our clients as part of our SLAs.
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Does Flexi Resources have adequate infrastructure
to support my business processes?
Flexi Resources is based at the STPI premises in Mangalore, which is widely
recognized as one of the most sophisticated integrated IT campuses in
the World. The campus possesses world class facilities in terms of security,
power and connectivity.
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How does Flexi Resources ensure effective knowledge
transfer in order to execute my processes efficiently?
At Flexi Resources we follow a structured approach, which ensures that
knowledge is captured correctly to the last level of detail and in a manner
suitable for effective dissemination. This is bolstered by our domain
competency, attention to documentation and development of training content
in collaboration with you. Furthermore, our domain experts utilize their
deep industry experience to enrich the training process.
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How do I verify that the Privacy and Integrity of
my Customer Data is Protected?
Flexi Resources has in place a stringent policy to ensure confidentiality
of data. Strong physical as well as network and electronic security measures
ensure confidential data is not taken out of the site. We also have our
employees sign a confidentiality agreement at the beginning of any engagement
which is based on client specifications. We are also willing to adopt
any additional measures suggested by clients.
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Will Flexi Resources be able to successfully address
the issue of cultural diversity?
Flexi Resources has a well established training program with a strong
orientation towards cultural training. It pays special emphasis on addressing
nuances of various geographical regions. The training provided is highly
interactive. Furthermore, growing ties between India and the West has
also contributed to high awareness levels and acclimatization to Western
culture.
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