- We establish a vision and a customised roadmap for every relationship.
- The execution structure is completely customised to help each of our customers to get the maximum out of partnering.
- The partnership enhances de-risked growth with constantly evolving benefits.

We work jointly with our clients to plan the outsourcing engagement, bringing in best practices and lessons learnt by us in other outsourcing engagements. Adequate controls are established to minimize the risks involved with outsourcing activities.

- The benefits measured initially are along predictable lines of cost.
- Strong Predictability.
- All operations are executed with high levels of quality and reliability.

Discovery
Identification of processes to be outsourced.
Establishment of a joint relationship team.
Transition Process Mapping.
Develop the training modules.
Infrastructure setup and connectivity.
Pilot Execution of transitioned processes from offshore in a highly controlled manner.
Achievement of expected SLAs.
Execution of full-scale operations at Flexi Resources.
In-process reviews and checkpoints to detect and prevent defects, improve productivity and turnaround time.
Ongoing reports related to operations at Flexi Resources.
Process Change Management.

Regular audits of the transactions ensure that the defined process is adhered to. Percentage sampling for the audit adopts criteria like stage of the process (pilot stage has 100% audit), criticality of the transaction, experience profile/aptitude of process executive, etc.

Customer Feedback is a critical component in improving our processes. Customer Feedback is collected through the relationship management team. An escalation channel is provided to every client that can be exercised anytime.